International Students must aware of Health and Safety issues
Health and safety are vital for international students in Australia, covering work, study, and daily life. Workplace laws ensure safe jobs, universities provide secure campuses, and OSHC grants healthcare access. Awareness of transport safety prevents accidents, while mental health services support well-being. Legal protections guard against exploitation and discrimination. Understanding these aspects helps students adapt safely and enjoy a positive experience in Australia.
Physical Health
What if you are sick?
WHO SHOULD I CONTACT IF I GET SICK
As an international student in Australia, it's essential to be prepared for any unexpected health issues that may arise during your stay. In this guide, we will explore the steps you should take and the relevant organizations you should contact if you find yourself feeling unwell.
When faced with illness, depending on the seriousness of the situation that you can choose to prefer the following options:
Educational institution's support services
General Practitioner
Emergency ambulance
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1. Educational institution's support services
Fee: usually free
Contact the International Student Support Office at your institution. They have dedicated staff members who are familiar with the unique challenges international students face, including health-related concerns. They can offer guidance on the next steps and connect you with appropriate resources. Depending on your university or college, the specific department responsible for student support may have different names. Here are a few examples:
RMIT: Medical Hub @ RMIT
Monash: Monash’s health services
University of Melbourne: Health service University of Melbourne
2. General Practitioner (GP)
Fee: varies from $50 to $120/session
Visit a GP for non-emergency illnesses. GPs provide comprehensive care and support to international students in Australia, promoting academic success and an enjoyable study abroad experience.
We recommend HEALTHENGINE app so you can search for GP and make appointment with GP conveniently.
3. Emergency Ambulance
Depending on each State of Australia and the emergency level, the ambulance cost varies between $320 and $6668. Here is the cost list for the Victoria and New South Wales stages.
It should be noted that health insurance or Medicare does not cover the cost of emergency transport or ambulance services to the hospital. Still, some private health insurance might help alleviate these costs.
Victoria call-out fee:
Emergency metropolitan road transport: $1284
Emergency regional and rural road transport: $1894
Non-Emergency metropolitan road transport: $347
Non-emergency regional and rural road transport: $586
New South Wales call-out fee:
Road ambulance emergency: $407 plus cost per km ($3.67/km for a maximum charge of $6668)
Road ambulance non-emergency: $320 plus cost per km ($1.98/km for a maximum charge of $6668)
Fixed wing emergency: $407 plus cost per km ($3.67/km for a maximum charge of $6668)
Helicopter emergency: $407 plus cost per km ($3.67/km for a maximum charge of $6668)
What will your health insurance cover?
OSHC is health insurance to assist Overseas Students and their dependants meet the costs of unplanned medical and hospital care which they may need while undertaking formal studies in
Australia. OSHC includes ambulance cover and limited pharmaceutical items.
There are currently 6 private health insurers operating in Australia which offer OSHC:
ahm OSHC(offered through Medibank Private): A leader in health coverage, AHM’s OSHC policies span in-hospital care, GP visits, emergency ambulance services, and prescription drugs.
Allianz Global Assistance (Peoplecare Health): Pioneering comprehensive coverage, Allianz’s OSHC includes hospital medical services, GP consultations, prescription medicines, and emergency ambulance services. A 24/7 helpline is also available for health advice and assistance.
Bupa Australia: Committed to your health and well-being, BUPA provides a comprehensive OSHC policy encompassing in-hospital and out-of-hospital medical services, ambulance cover, and prescription medications. Extra benefits include a 24/7 health advice line and mental health support.
Medibank Private: Going beyond the standard, Medibank's OSHC policies cover usual services and offer an exceptional benefit of 100% back on eligible GP visits at Members' Choice providers. Plus, a 24/7 student health and support line is included.
Nib: Offering a robust safety net, nib provides exhaustive coverage for GP visits, in-hospital treatments, emergency ambulance services, and prescription medicines. A 24/7 emergency helpline offers added support.
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Doctor Visits (General Practitioner - GP): Covers consultation fees for general medical concerns.
Hospital Treatment: Covers public hospital stays and some private hospital services, depending on the policy.
Emergency Ambulance Services: Covers emergency ambulance transportation.
Prescribed Medicines: Partially covers prescription medication costs, subject to annual limits.
Diagnostic Services: Covers X-rays, blood tests, and other diagnostic procedures when prescribed by a doctor.
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Dental, Optical, and Physiotherapy: Not included; additional Extras Cover is required.
Non-Emergency Ambulance Transport: Only emergency transport is covered.
Cosmetic or Elective Surgery: Procedures not medically necessary are excluded.
Pre-existing Conditions (Initial Waiting Period): Some conditions, such as pregnancy, may have waiting periods.
Alternative Therapies: Chiropractic care, acupuncture, and naturopathy are not covered.
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Students can purchase Extras Cover or a Comprehensive OSHC plan for additional services such as dental, vision, and physiotherapy.
SW Education provides this information as a general guide. OSHC policies may vary depending on the provider (Bupa, Medibank, Allianz, etc.). We recommend checking with your chosen OSHC provider for specific coverage details and policy terms.
How do I claim OSHC?
Navigating the Overseas Student Health Cover (OSHC) claim process can seem daunting for international students in Australia, but it becomes a straightforward task with the right guide. Here's a specialist's step-by-step guide:
STEP 1: SEEKING MEDICAL ATTENTION
Take your OSHC membership card or details along when you need medical assistance. Many practitioners offer 'bulk billing', directly invoicing your health insurer. This eliminates the need to pay upfront and claim the amount later. However, some may require an upfront payment.
STEP 2: SETTLE YOUR PAYMENT
If you are required to pay upfront, ensure you receive an official, itemized receipt detailing the nature of the treatment or service received.
STEP 3: FILE YOUR CLAIM
Your claim can be filed via various channels, depending on your OSHC provider's stipulations. This could range from online submissions on their websites or mobile apps to mail or fax submissions. The claim form must be filled out and accompanied by an itemized receipt.
STEP 4: AWAIT CLAIM PROCESSING
Upon claim submission, your OSHC provider will process it, usually reimbursing you directly into your bank account or via a cheque.
STEP 5: PURSUE FOLLOW-UPS
If your claim gets rejected or you spot discrepancies in the reimbursement, promptly contact your OSHC provider for clarification or rectification.
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Policy Knowledge: Familiarize yourself with your OSHC policy coverage before seeking treatment. Not all treatments and services are covered, and certain treatments may involve waiting periods.
Record Keeping: Retain copies of your medical receipts and filled-out claim forms. These can be handy in resolving any potential claim disputes.
Claim Timely: Most OSHC providers impose a deadline for claim submissions. Check your policy or consult your provider to understand the timeframe.
Know Your Rights: If your claim handling leaves you dissatisfied, complain to the Australian Financial Complaints Authority (AFCA).
Note that claim specifics can evolve and may vary among insurers. Always cross-check the latest information with your insurer or the relevant Australian government body.
Mental Health
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Studying abroad presents a multitude of complexities for international students, exposing them to unique stressors that can potentially lead to various mental health issues. Understanding these prevalent conditions is crucial in establishing effective prevention, awareness, and support systems. Here are the most common mental health conditions impacting international students:
1. Depression: International students often experience a sense of isolation or homesickness, compounded by academic pressures. Adjusting to new surroundings away from the comfort of home can trigger feelings of sadness, despair, and a persistent lack of motivation.
2. Anxiety Disorders: Uncertainty surrounding visa statuses, financial stress, cultural adjustments, and academic pressures contribute to heightened anxiety. Lingering worries about these factors can result in chronic stress conditions.
3. Social Anxiety: Acclimatizing to a new culture can be daunting, leading to social anxiety for some international students. This challenge is further amplified for students from cultures with starkly different social norms and communication styles.
4. Post-Traumatic Stress Disorder (PTSD): International students may have witnessed or experienced traumatic events in their home countries or during their travels, potentially leading to PTSD symptoms.
5. Eating Disorders: The transition to a new culture, combined with typical student pressures, can increase the risk of eating disorders among international students.
6. Homesickness: Longing and sadness stemming from being away from home, family, and familiar surroundings can contribute to mental health issues.
7. Adjustment Difficulties: Struggling to adapt to a new culture, language, academic system, and social environment can impact mental well-being.
8. Stress and Anxiety: Academic pressure, financial concerns, language barriers, and the pursuit of success contribute to heightened stress and anxiety levels.
9. Social Isolation and Loneliness: Difficulty in making friends, feeling excluded or disconnected from the local community, and lacking social support can lead to feelings of isolation and loneliness.
10. Identity and Cultural Conflicts: Balancing cultural identity with host country expectations and norms can result in conflicts and confusion.
11. Academic Performance Pressure: Meeting high academic expectations, navigating language barriers, and adjusting to different learning environments can induce significant pressure.
12. Financial Stress: Managing finances, tuition fees, living expenses, and potential work restrictions can contribute to stress.
13. Language Barriers: Communication difficulties and feelings of inadequacy in expressing oneself in a non-native language can cause frustration.
14. Discrimination and Prejudice: Experiencing racism, discrimination, or prejudice based on cultural background or nationality can negatively impact mental well-being.
International students must be aware of these potential challenges and seek support from counselling services, student support centres, or mental health professionals available at their educational institutions. Building social connections, engaging in self-care activities, and reaching out for help are vital in managing these mental health concerns. Prioritizing mental well-being is paramount, and assistance is always available.
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Experiencing a mental health crisis or breakdown can be frightening and overwhelming, especially when you're away from your home country. If you're an international student and you find yourself in this situation, there are several steps you can take to get help:
Leverage University Support Services: Universities often host dedicated counseling and psychological services for students. These services provide crisis intervention and direct you toward the right resources. If you are in a severe crisis or have suicidal thoughts, remember that mental health crisis hotlines are available in many countries for immediate support.
Connect with Trusted Contacts: Reach out to a reliable friend, family member, faculty member, or mentor. Sharing your feelings with someone who understands and supports you can be therapeutic, and they can also help you seek professional assistance.
Consult Mental Health Professionals: If not already under professional care, it's imperative to find a mental health professional, such as a psychologist, psychiatrist, or counsellor. They can guide you through your feelings and symptoms and provide effective treatment options. Your university's health centre or general practitioner can usually provide referrals.
Adopt Self-Care Practices: While not a complete solution, maintaining physical health can significantly aid mental well-being. Strive for a balanced diet, regular exercise, and sufficient sleep, and avoid substances like alcohol and drugs, which can exacerbate mental health symptoms.
Create a Personal Safety Plan: Having a personalized safety plan can be a lifesaver during a crisis. This plan includes recognizing the signs of a crisis, outlining steps to take during a crisis, identifying key contacts, and implementing strategies for self-protection. This can be developed with the assistance of a mental health professional.
Understand Your Mental Health Rights: As a student, you are entitled to mental health support and reasonable academic adjustments. Familiarize yourself with these rights and do not hesitate to advocate for yourself when necessary.
If you're experiencing a mental health crisis, seeking help is vital. You're not alone in this journey; some skilled professionals can offer the support you require.
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As an international student in Australia, you can access various mental health and support services to ensure a positive and enriching academic journey. Here are some helpful resources:
University Counseling Services: Many Melbourne-based universities offer complimentary counselling services to students. For example:
The University of Melbourne extends a variety of mental health services, including free counselling and psychological support.
Monash University delivers a suite of Counselling Services and employs dedicated mental health nurses to address more serious concerns.
Student Support Services: Universities also provide student support services, including academic support, health services, and career advice.
RMIT University has an International Student Support hub, providing advice on accommodation, health insurance, and more.
Swinburne University offers International Student Advisory & Support which helps with academic support, visa and legal advice, and mental health resources.
Study Melbourne Hub: Study Melbourne is a Victorian Government initiative providing support and information to this community of international students, helping them have the best possible time while studying and living in Victoria.
Community Health Centres: Australia has community health centers, like Star Health, that offer affordable mental health services with multilingual staff to assist international students.
Headspace: Headspace provides mental health support to young people aged 12 to 25, with multiple centres in Melbourne, including Collingwood, Hawthorn, and Craigieburn.
Lifeline Australia: Phone 13 11 14 - Crisis Support. Suicide Prevention.
Beyond Blue: Beyond Blue provides a 24/7 helpline at 1300 22 4636 and offers resources and services for mental health support.
Orygen chatsafe: Tools and tips to help young people communicate safely online about suicide
Remember, seeking help is a sign of strength, and Australia's resources are here to support your well-being throughout your international study journey.
Safety
Stay safe when travelling
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Using public transportation in Australia is a convenient and popular way to get around, especially in metro and urban areas. To ensure your safety while using public transport, certain security measures have been put in place. These include security officers, help points, good lighting, and security cameras. However, it's still important to take some precautions:
Avoid waiting at isolated bus, rail, and tram stops. Instead, choose stops that are well-lit and have more people around.
Check the transport timetables to minimize waiting times, especially when traveling at night.
If you're traveling at night on a train, it's best to choose a carriage that is close to the driver or guard. These carriages tend to be well-lit and considered safer.
If you happen to find yourself alone or with only one other person in a train carriage, and you feel uncomfortable, it's perfectly fine to move to another carriage.
Report suspicious activities
By being mindful of these simple safety tips, you can have a more secure and pleasant experience while using public transportation in Australia.
Some applications you can use to plan your travel in advanced:PTV app in Victoria, or
Trip View Lite in New South Wales
Google Maps
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Road safety is crucial for international students in Australia, as roads are shared by various vehicles and pedestrians. Consider the following tips:
Drive on the left side of the road.
Wear seat belts in all private vehicles.
Strictly adhere to alcohol limits while driving.
Avoid using mobile phones while driving.
Mandatory helmet use for cyclists.
Exit vehicles from the kerb-side and watch for cyclists and pedestrians.
Follow road rules and use designated lanes when cycling.
By prioritizing road safety, international students can confidently navigate Australian roads and reduce risks.
Sexual appeal, Physical appeal and Mental appeal
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To maintain personal boundaries and avoid unwanted advances as an international student studying overseas, consider these tips:
1. Understand cultural norms: Learn and respect the cultural norms of the country you're studying in to navigate interactions appropriately.
2. Set clear boundaries: Communicate your boundaries assertively and let others know what is acceptable to you.
3. Trust your instincts: If something feels uncomfortable or inappropriate, trust your instincts and remove yourself from the situation.
4. Build a support network: Surround yourself with supportive peers who respect your boundaries and can offer guidance.
5. Guard personal information: Be cautious about sharing personal information to protect your privacy.
6. Utilize campus resources: Familiarize yourself with campus support services like counseling centers and student advisors.
7. Stay informed about local laws: Understand the local laws related to harassment and personal safety.
Prioritizing your safety and well-being is essential while studying abroad. If you experience any issues, report them and seek help from the appropriate authorities or your educational institution.
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Here is a list of companies and organizations in Australia that support international students and provide assistance in various areas:
Australian Human Rights Commission (AHRC)
Study Australia
Council of International Students Australia (CISA)
Australian Federation of International Students (AFIS)
Study Adelaide (South Australia)
StudyPerth (Western Australia)
These organizations and institutions provide a range of support services, including counseling, advocacy, information, and resources for international students studying in Australia. It's advisable to explore their websites or contact them directly for specific details on the services they offer.
International student scams
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While Australia is generally a safe country, scammers often exploit the vulnerability or lack of familiarity of international students. Here are some common scams that international students should be cautious about
Rental and Accommodation scams
When you first come to Australia, the accommodation rental process might be new for you. This is where scammers take advantage of it. They may advertise fake rental properties or request advance payment for accommodationss that don't exist. This method commonly happens, especially in social media marketplace or private groups. Therefore, you should verify the legitimacy of rental listings, preferably by visiting the property in person or dealing with reputable rental agencies. Avoid making payments or providing personal information because every accommodation bond or rent fee payment must be verified properly.
Online and cyberscams
This includes phishing emails, fake websites, online shopping scams, and social media scams where scammers attempt to steal personal information or financial details.
Investment and Financial Scams
Scammers may offer fraudulent investment opportunities, pyramid schemes, or financial advice that promises high returns with little risk.
Identity Theft
Scammers may try to steal personal information, such as credit card details, bank account information, or identification documents, to commit fraud or other crimes.
Job and Employment Scams
Scammers may advertise fake job opportunities or request payment for job placement services.
Lottery and Sweepstakes Scams:
Scammers may contact individuals claiming they have won a large sum of money or a prize but require payment or personal information to claim the prize.
Tax Scams:
Scammers may impersonate the Australian Taxation Office (ATO) and contact individuals demanding immediate payment or threatening legal action for unpaid taxes.
Charity Scams
Scammers may impersonate charitable organizations, particularly during times of crisis, to solicit donations for fake causes.
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To protect yourself from scams, it is important to remain vigilant and take precautions:
Be cautious of sharing personal information or financial details online or over the phone, especially with unknown individuals or organizations.
Verify the authenticity of emails, websites, or businesses before providing any sensitive information or making payments.
Be skeptical of unsolicited communication, especially if it involves requests for money or personal information.
Research and verify job opportunities, rental listings, or investment opportunities before proceeding.
Regularly monitor your bank accounts, credit cards, and credit reports for any suspicious activity.
If you believe you have encountered a scam or have fallen victim to one, report it to the appropriate authorities, such as the Australian Competition and Consumer Commission (ACCC) or your local police.
